bringing warmth to the trade since 1997

FAQs

Where can I buy a FDC fireplace?

Visit our Find a Stockist page to search one of our showrooms who have our stock on display. Alternatively, visit any fireplace or stove showroom near you and order one of our products directly from them. We deliver by courier all over the country (ex. NI).


How do I go about selecting a fireplace for my home?

Does your home have a chimney? What size chimney breast do you have? What material do you find most appealing?

Which appliance: stove, gas, or electric fire? This answer may determine which materials you would need to consider and are suitable.


I can’t find a stockist in my area. Can I buy direct from FDC?

No, we don’t sell directly to the public. However, we can deliver your order to any showroom in the UK (ex. NI).


Where can I find the size specification or blueprint for the fireplace I like?

Each fireplace includes a detailed blueprint which is included on the page of the fireplace. On the page of the fireplace you want to see, click the download link ‘Click Here’ to open a PDF.


Can I change the size of fireplaces shown?

Yes, we offer a bespoke service and can change the size of all our fireplaces and surrounds. Contact your retailer, showroom, or stockist for further information.


Who can install my fireplace or stove?

We strongly recommend that all installations are completed by a fully trained and qualified installer (HETAs/Gas Safe). If you have your new fireplace installed by a registered fitter, you will be given a certificate stating that your installation has been carried out in accordance with Building Regulations. All installations must be carried out in accordance with the requirements set out in the Building Regulation documents, paying particular attention to Approved Document J. There are independent bodies which have been approved to carry out installations in accordance with these regulations. For gas installations, the most recognized independent body is GAS SAFE REGISTER and for solid fuel installations it is HETAS. If you do not go through one of these recognized bodies, you will have to arrange for your local Building Control Officer to inspect and approve your installation. This enables you to enjoy the maximum benefit and performance from your installation, and to ensure any warranty claims are valid.


Where can I buy spare parts and accessories for my stove?

Your local FDC stove retailer will be pleased to supply spare parts and to provide any other information you require. Alternatively, you can currently buy spare parts and accessories directly from our Ebay store.


What stove or door rope size do I need?

Our freestanding stoves FDC5, FDC 5W, FDC4 and FDC8 all require the 12mil soft rope. Our multifuel inset stoves require 14mil.


What kind of stove warranty do you offer?

FDC will replace, free of charge, any working part that fails (under normal operating conditions) within 12 months of purchase. Consumables such as glass, firebox liners or stove rope and adhesives are not guaranteed. An extended body warranty is available – see the pack in your new stove. A call out charge will apply if our engineer attends any stove problem that is not related to product failure. The extended 5-year warranty, which extends the standard 12 month warranty by a further 4 years to a total warranty period of 5 years. It is a condition of the extended warranty that the installation is either carried out under Local Authority Building Control approval or is installed by a Competent Person registered with a government approved Competent Persons Scheme. HETAS Ltd operate such a Scheme for example and a listing of their Registered Competent Persons can be found on their website at www.hetas.co.uk. You must retain the certificate of installation and the appropriate commissioning report for future reference. Furthermore, it is also a condition of the extended warranty that your stove is regularly serviced, very 12 months, by a HETAS registered engineer. Records and receipts of annual services will be required in the event of a warranty claim during the period of the extended warranty.


Can I leave my stove door open?

No, for efficiency and safety the door of the stove must always be left closed.


How do I regulate the heat output?

Each stove has various air controls, which will allow you to easily regulate the heat output and re-fuelling rate.


What kind of fuel can I use in my stove?

Burn only dry, well-seasoned wood, which should be cut, split, and stacked - under protection from rain - for at least 12-24 months with free air movement around the sides of the stack to enable it to dry out. Burning wet or unseasoned wood will create tar deposits in the stove and chimney and will not produce a satisfactory heat output. Wood that is not properly dry (‘dry’ is less than 20% internal moisture content) uses up energy from the burn process to evaporate the water inside the wood thus creating very poor conditions for combustion. By far the most common cause of burning problems with wood stoves is due to excessively damp wood. Wood can appear perfectly dry on the outside but still contain 40-50% water on the inside. A moisture meter can be purchased from some stove and equipment suppliers or online if you wish to check your wood source is correct.

If purchasing - The Approved Wood Fuel Merchant Scheme is run alongside the Approved Coal Merchant Scheme. Customers buying firewood from a scheme member can have the confidence that the wood fuel is correctly described and that the merchant will be able to provide basic advice on the safe and efficient use of a wood burning appliance.


Do stoves require a chimney?

All our multi fuel and wood burning stoves require a suitable chimney or professionally installed flue system.


How do I clean the chimney?

You will require a chimney sweep to clean the chimney. It is essential to provide a dedicated chimney cleaning access door when installing the flue of the stove in some situations. In the majority of situations, the chimney can be swept through the firebox. It is recommended that a chimney is cleaned every 12 months.


Where can I find my serial number?

Freestanding stoves come with a data plate attached to the bottom of the stove at the rear. We would recommend the information for warranty completion is found prior to the installation of the stove. Inset stoves have a data plate on a small chain located within the ashpan area of the stove.


Why is the stove smoking when lit?

A flue with back draught problems is almost certainly the cause of a smoking stove. Also check adequate ventilation is present. A qualified fitter should complete both a smoke pressure and flow test prior to fitting the stove to ascertain the integrity of the flue.


Why should I 'run in' my stove?

To begin, light a series of small fires over a period of a few days to allow the paint finish to cure. The stove is finished with a highly heat resistant paint. The finish can be renovated with stove paint available from your local stove retailer or FDC. If the stove is not “run in” correctly, this may cause the paint to discolour and flake.


What is 'over firing'?

Your stove should never be used in a manner to cause over firing. Over firing can be caused by overloading the stove with fuel, and with primary controls open. If any part of stove glows "red" your stove is over firing and your draught control should be adjusted to restrict airflow to stove. Over firing can cause permanent damage to the appliance, which is not covered by warranty.


What happens if the goods have been damaged during delivery?

All our goods are covered by our FDC pledge. This means that in the unlikely event of a defect on unpacking, a replacement part will be supplied without hesitation. This requires that all goods are inspected prior to installation as no responsibility for refitting or redecoration can be accepted if defective products have been installed or products have been damaged during installation. In these cases, and in the case of accidental damage after installation, in-situ repairs might be possible. Refer to your retailer, showroom, or stockist for further information.